No high-risk AI, but a transparency obligation for your chatbot
No high-risk AI, but a chatbot, AI assistant or voice bot that talks to people? Then Article 50 requires you to let users know they are interacting with AI. We set up that transparency correctly and record that you meet it.
Detail per situation
Customer and service chatbots
A chatbot on your site or in your app answering customer questions must make clear it is AI. We determine the right placement and wording and record compliance.
Voice assistants and call bots
AI that communicates with people by phone or voice also falls under the notification duty. We set up the disclosure without breaking the user experience.
Frequently asked questions
Do I need to disclose this if it is obviously a bot?
The exception only applies when it is obvious to a reasonable user. In practice that is often not certain. We assess this per channel and record the choice with rationale.
We have no high-risk AI, why is this relevant?
That is exactly when it matters. The Article 50 transparency obligations apply independently of high-risk status. Many organisations without high-risk AI do run a chatbot and therefore fall under this duty.
Sources and status
The legal background and sources for this topic live on Responsible AI Platform, the knowledge layer on the EU AI Act.
Read the background on Responsible AI Platform