High-risk AI guide · Annex III

Annex III point 5

High-risk AI in essential services

AI that affects access, priority or price in essential services needs a careful file around decision role, fairness, explanation and objection.

What falls in scope?

Public benefits, assistance or essential services.

Creditworthiness and credit pricing.

Life and health insurance risk or pricing.

Emergency calls, triage and dispatch priority.

When to review first?

Fraud or eligibility scoring

Credit score or loan advice

Insurance acceptance or premium advice

Emergency triage or priority

What should a first review deliver?

Decision role and human oversight

Fairness and proxy-variable check

Explanation and objection route

Evidence questions for provider or supplier

Recognisable situations

1

Benefits

AI flags cases for benefit review or fraud investigation.

2

Credit

AI estimates creditworthiness or advises on loan approval.

3

Emergency

AI helps classify urgency or dispatch priority.

Based on official sources

This page is a practical guide for first classification and preparation. For legal decisions, a full system and context review remains necessary.

View official Annex III text

Make this concrete for your systems.

Start with the Gap Intake and share which AI systems, suppliers and processes are in scope. Then we can sharpen the classification and first evidence route.